Frequently Asked Questions (FAQ)
easyJetHotels is the trading name of accommodation products and services provider Hotelopia S.L.U.
Making my Reservation:
1.How do I make a hotel reservation?
To enable you to make your booking you will be guided through the easyJetHotels site and offered selections or prompts for information where necessary. Our site is designed with simplicity in mind to save you time in searching and booking. The steps are as follows
Step 1: Search for destination and dates required.
Step 2: Review search results and click on the links under the hotel name for more information.
Step 3: Select the price next to the hotel of your choice and enter names and payment details.
Step 4: Your reservation will be confirmed and you will receive an email with a voucher to present to the hotel upon arrival.
2.Are the rates on your site per person or per room per night? Do your rates include tax and breakfast?
All the rates quoted by easyJetHotels are per room (not per person) per night and inclusive of tax. We also advise whether or not breakfast is included. We always show the final hotel price upfront so that there will be no surprise charges when you enter your credit card details. The price you see on the search results page is the price you pay.
3.Can I make reservations on the easyJetHotels site without registering?
Yes. You can make bookings without registering but we recommend that you do in order to receive our regular newsletter and gain access to exclusive offers. It only takes a moment to subscribe and you can unsubscribe at any time. Simply click on the newsletter section on our homepage.
4.Why do I need to enter the age of my child?
The policy regarding child discounts varies from hotel to hotel. This is why, when you are searching for hotels, we ask you for the number of children who will be staying with you and their ages at the time of travel. All discounts are applied to the total price quoted.
5.Do I receive a hotel voucher for my booking?
Yes, by email. You need to print this booking confirmation voucher and take it with you to present to the hotel when you check in. It doesn't need to be printed in colour, a black and white copy is sufficient.
6.What if I lose my voucher and/or booking reference number?
Phone our 24/7 call centre and they will look it up for you using your name and date of arrival at your hotel.
7.If the confirmation email does not arrive or I lose my booking voucher, how can I print a copy of the voucher?
Go to the 'Access Your Booking' section on the site. There you will be able to retrieve and print the details of your booking.
8.How do I know if my hotel reservation is confirmed?
Once you've completed your hotel booking, your reference number will be displayed on the screen. We will also email you your booking confirmation, which will show your complete itinerary and your reference number. This email also includes a voucher to be printed and presented to your hotel on arrival as proof of your reservation.
9.Do I need to confirm my booking with the hotel directly?
No. The booking confirmation voucher printed from our site is all you need.
10.Who do I contact if I need help?
Unlike other hotel booking sites, easyJetHotels offers you a 24 Hours call centre, meaning it is open 24 hours a day, seven days a week. Reservations can be made online or with the call centre 24 hours a day. The call centre can be consulted at any time of the day or night should you have any concerns upon arrival at your accommodation, or for any other queries regarding existing reservations. The contact phone number is a telephone number on the homepage.
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payment and personal information
11.What credit / debit cards are accepted?
Hotelopia´s easyJetHotels service accepts payment by the following cards: Visa, Visa Electron, MasterCard, American Express, Maestro and Solo.
12.How safe are my credit card details?
At easyJetHotels we are committed to protecting the privacy of our users and always ensure your credit or debit card details are sent over the internet in encrypted form to ensure secure online payment. We do not store your credit or debit card details on our website. For further information, please refer to our privacy policy.
13.At what stage will the money be debited from my credit card?
When you have reviewed and confirmed your booking, the money will automatically be debited from your credit card account.
14.Why do I have to pay you in full upfront?
Under our special arrangements with the hotels, we need to collect your money before your arrival in order to secure your reservation.
15.What do you do with my personal information?
We take the issues of privacy and security very seriously. At easyJetHotels we require only for information that is strictly necessary to make your booking. We protect any personal details submitted to us. For your further peace of mind, please refer to our privacy policy.
16.Is Hotelopia's easyJetHotels service VAT registered?
Yes, we are VAT registered. Should you require a VAT invoice, please request one online when making your booking.
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changing or cancelling my reservation
16.How can I amend my booking?
Simply contact the call centre (number shown on the homepage), quoting your booking reference number and/or your name, dates and the name of the hotel booked. A consultant will then be able to help you with any changes you would like to make.
18.How can I cancel my booking?
Cancellations can be effected through the web site under 'Access Your Reservation'.
Please note any cancellation MUST be made through us and not directly with the hotel and will be subject to our terms and conditions.
19.How much will I be charged if I cancel a booking?
Before you confirm your acceptance of your booking, you will be advised of the exact cancellation fee that will be applied for the particular hotel you have chosen. Reducing the number of nights booked within a certain time limit may also result in similar charges.
20.What happens if I need a refund?
easyJetHotels will credit your refund directly to the credit/debit card that was used to pay for the booking. We do not store your credit/debit card details on our website, but the bank will be able to identify your account from the booking reference number.
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General Questions
21.How can I find out about the best deals?
We list selected offers on our homepage and send out regular newsletters packed with great deals. All of the prices shown in our search results are the best prices available at that time and are heavily discounted. We always guarantee the lowest price. That is what keeps us special and keeps people coming back to use our services.
22.What happens to my hotel booking if my flight is delayed?
All hotel rooms will be held until 10.00 p.m. on the day of arrival. If there is a possibility of late arrival, please either enter flight details in the Special Requests section while making your booking, and this will be passed to the hotel, or call our telephone call centre. If you are unexpectedly delayed at the airport, you can contact our call centre 24/7 on the telephone number shown on the homepage, and the hotel will be advised to hold your reservation.
23.Are transfers included?
Transfers are not included. It will be your own responsibility to arrange your arrival and departure to and from the hotel.
24.How can your prices be so cheap?
Our parent company services over 30 million customers a year and as a result we have negotiated greatly reduced rates for our clients. Furthermore, since we are an Internet business without a high street presence, our overheads are kept to a minimum enabling us to pass on great savings to you.
25.Am I better off booking my hotel well in advance or at the last minute?
Our prices are negotiated well in advance, so there is no price advantage to be gained from booking late. In popular destinations, hotels can sell all their rooms several weeks ahead, so booking late may severely restrict the choice of hotel we can offer
26.How many kilometres are there in a mile?
1.6 kilometres are equivalent to 1 mile. Other useful metric conversions are1 kilo = 2.2 lbs
1 pint = 570 ml
1 litre = 1.75 pints
27.Why is the price different to when I last checked?
Changes may be made to reflect market conditions and currency fluctuations. We are continually renegotiating rates with hoteliers to bring you the cheapest prices possible. Once a booking has been confirmed the price will not change.
28.I've just phoned my hotel and they have no record of my reservation. Why has this happened?
We have a guaranteed allotment of rooms every night of the year with our contracted hotels. We only need to inform the hotel of who will be filling those rooms a couple of days in advance. Therefore, if you contact the hotel before this time they will not yet have your name or recognise your booking reference. Please don't worry - once we confirm your reservation to you, it is guaranteed.
29.What are your Terms and Conditions?
Please click on
Terms & Conditions
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